1. Overview
At UiSoftech Private Limited, we are committed to delivering high-quality services and ensuring client satisfaction. We invest significant time, effort, and resources from the very beginning of each project.
This Refund and Cancellation Policy outlines the conditions under which refunds may be issued for our services. By engaging our services and making payment, you confirm that you have read and agree to this policy.
We encourage all clients to thoroughly review project proposals, timelines, and costs before making any payment. We are always available to clarify any doubts before commencement.
2. Non-Refundable Payments
The following payments are strictly non-refundable under any circumstances:
Advance / Booking Fee
The initial advance payment (typically 50% of project total) paid to commence work is non-refundable as it reserves our team's time and resources.
Completed Milestone Payments
Payments made for milestones or phases that have been completed and delivered/approved by the client are non-refundable.
Domain & Hosting
Fees paid for domain registration, hosting services, third-party licenses, or software subscriptions purchased on the client's behalf are non-refundable.
Consultation Fees
Fees paid for consultation sessions, requirement analysis, or project discovery workshops are non-refundable.
Completed Design Concepts
Payment for design concepts, wireframes, or mockups that have already been presented to the client are non-refundable.
Marketing Campaign Spend
Ad spend deployed on Meta, Google, or other platforms on behalf of the client cannot be refunded once utilized.
3. Refund Eligibility
Refunds may be considered in the following circumstances:
Failure to Begin Project
If UiSoftech is unable to commence work within the agreed start date without valid reason, a full refund of the advance will be issued.
Significant Departure from Agreed Scope
If final deliverables significantly deviate from the agreed specifications and we are unable to rectify them within a reasonable timeframe, a partial or full refund may be issued.
Client-Initiated Cancellation (Mid-Project)
If the client cancels mid-project, a refund of payments made beyond completed milestones may be considered based on work percentage completed.
Change of Mind
Refunds are not issued because the client simply changed their mind about the project, services, or technology choices after work has commenced.
Delays Caused by Client
No refunds for delays caused by the client's failure to provide materials, feedback, or approvals in a timely manner.
Approved Deliverables
Once a deliverable has been approved by the client, it is considered accepted and no refund can be claimed for that phase.
4. Service-Wise Refund Policy
4.1 App & Web Development
| Stage | Refund Amount |
|---|---|
| Before project start (within 48 hours of payment) | Full refund (minus gateway charges) |
| Advance paid — project not yet started (after 48 hours) | No refund on advance |
| Project 1–30% complete | Refund of remaining milestone amounts (not yet worked on) |
| Project 31–70% complete | Partial refund at our discretion based on work done |
| Project 71–99% complete | No refund |
| Project completed & delivered | No refund |
4.2 Graphic Design & Branding
| Stage | Refund Amount |
|---|---|
| Before any design concepts are shared | Full refund (minus gateway charges) |
| Initial concepts shared (1 round) | 50% refund |
| After 2+ revision rounds | No refund |
| Final files delivered | No refund |
4.3 Digital Marketing & Social Media
| Scenario | Refund Policy |
|---|---|
| Monthly retainer (before month begins) | Full refund if cancelled 7 days before start |
| Monthly retainer (after work began) | Pro-rated refund for unused days |
| Ad spend deployed to platforms | Non-refundable (paid to platforms) |
| Campaign setup fee | Non-refundable once setup completed |
4.4 AI Model & AI App Development
Due to the research-intensive nature of AI development, all advance payments for AI projects are non-refundable once work has commenced. Partial refunds of future milestone payments may be considered if UiSoftech is unable to deliver core agreed functionality.
5. Cancellation Policy
5.1 How to Cancel
To cancel a project or service, the client must:
- Send a written cancellation request to info@uitech.in
- Include the project name, invoice number, and reason for cancellation
- Provide at least 14 days written notice
5.2 What Happens After Cancellation
- Our team will assess the current state of work and calculate the amount of work completed
- All deliverables completed and paid for will be handed over to the client
- A final invoice will be issued for any outstanding work completed beyond what was paid for
- Any refund due will be processed as per Section 6
5.3 Cancellation by UiSoftech
We reserve the right to cancel a project and issue a pro-rated refund in exceptional circumstances, including but not limited to:
- Unforeseen business circumstances preventing us from delivering the agreed services
- Client requesting illegal or unethical deliverables
- Persistent non-payment or breach of contract by the client
5.4 Monthly Retainer Services
For ongoing monthly retainers (marketing, maintenance, SEO), either party may cancel with 30 days written notice. The current month's fee is non-refundable after work has commenced.
6. Refund Process
To request a refund, follow these steps:
Submit Request
Email info@uitech.in with subject line: "Refund Request - [Your Name / Project Name]"
Include Details
Provide your name, contact number, invoice number, amount paid, payment date, and reason for refund request.
Review Period
Our team will review the request within 5 working days and respond with a decision and calculation of refund amount (if applicable).
Approval & Processing
Approved refunds will be processed back to the original payment method within 7–14 working days.
7. Refund Timeline
Once a refund is approved, processing time depends on the payment method:
| Payment Method | Refund Timeline |
|---|---|
| UPI / Wallets (PhonePe, GPay, Paytm) | 3–5 working days |
| NEFT / IMPS / Bank Transfer | 5–7 working days |
| Credit / Debit Card (via Razorpay) | 7–10 working days |
| Net Banking | 5–7 working days |
| International Wire Transfer | 10–14 working days |
Refunds are issued to the original payment source only. We cannot transfer refunds to a different bank account or payment method. Gateway transaction charges (typically 2–3%) are non-refundable.
8. Exceptions
The following situations are not covered by this refund policy:
- Dissatisfaction with results that are subjective in nature (e.g., "I don't like the color")
- Expectations not communicated at the time of project scoping
- Changes in business direction or market conditions
- Delays or project changes arising from force majeure events (natural disasters, pandemics, government actions)
- Services performed by third parties engaged separately by the client
- Issues arising from the client's own hosting, server configuration, or CMS changes
Our goal is always to resolve issues through communication and problem-solving before resorting to refunds. We always try our best to satisfy our clients.
9. Disputes
If you disagree with our refund decision, you may escalate your concern by:
- Contacting our management team at info@uitech.in with the subject: "Refund Dispute Escalation"
- Providing a detailed explanation of your concern along with any supporting documents
- Our senior management will review the case within 10 working days
Persistent unresolved disputes shall be handled as per the dispute resolution process outlined in our Terms & Conditions, with jurisdiction in Jaipur, Rajasthan, India.
10. Contact Us
For refund requests, cancellations, or any queries related to this policy, please reach out to us:
26, Keshav Nagar, Lane No. 2, Civil Lines
Jaipur - 302006, Rajasthan, India
📅 We respond to all refund queries within 2 working days during business hours (Mon–Sat, 9 AM – 7 PM IST).